Fiserv
Columbia, SC 2016 – present
Senior Software Engineer for a large fintech firm
- Continued providing Tier 3 support for the WebFederal internet banking product after its acquisition
- from ACI Worldwide
- Instrumental in client deconversion activities for sunsetting the WebFederal internet banking product
- Participated in forward development of modernization of the Architect OLB product using React
- technology
- Providing Tier 3 support for the Architect online banking product through the Application
- Maintenance Services (AMS) team, including participation in rotation of on-call support for highseverity
- issues
ACI Worldwide
Chapin, SC 2011 – 2016
Software Engineer for large fintech firm
- Continued providing Tier 3 support for the WebFederal internet banking product after PM
Systems/S1 acquisition by ACI Worldwide - Provided skilled troubleshooting, settings/data manipulation, and bug fixes
PM Systems
Chapin, SC 2010 – 2011
Software Engineer for internet banking website firm
- Provided Tier 3 software support for internet banking websites for credit unions on the WebFederal
internet banking product - Provided skilled troubleshooting, settings/data manipulation, bug fixes, and small software
enhancements - Created OFX extract web service for third-party access to our clients’ customer balance and
transaction data - Facilitated successful conversion and deconversion of clients onboarding and leaving our systems;
involved software enhancements and data manipulation
Here There ‘n Yon
Columbia, SC 2008 – 2010
Sole proprietor of portrait photography business
- Arranged and managed operation of in-home photography studio
- Created and executed all marketing materials and efforts, both print and digital
- Implemented various photography-related software products for retouching and creative embellishment of portrait photographs
ATSC
Columbia, SC 2007 – 2008
Senior Systems Analyst for large, multi-industry consulting firm
- Revised processing of insurance transaction critical to accurate policy coverage and accounting (backdated changes), including requirement gathering, design, development, and documentation
- Facilitated timely monthly transfer of data from OLTP database to datawarehouse
- Provided remote troubleshooting and debugging support for Fortune 500 insurance company
DP Professionals
Columbia, SC 2006 – 2007
Technical Consultant on contract to a multinational insurance firm
- Selected to provide primary development effort for localization of enterprise software package
- Served as a member of the client company’s R&D team, developing new and enhancing existing functionality for use in enterprise software package and as application service provider
5th Tradition Software, Inc.
Aurora, CO 2003 – 2006
Owner of one-man software development shop
- Created from the ground up an application for convention registration and reporting. This application was in use for several years in a state-wide convention with average annual registration of 500 attendees.
- Developed and released an application allowing creation of computer board games. This application was tested on Microsoft operating systems from Windows 98 through Windows XP.
Colorado Farm Bureau Mutual Insurance Co.
Centennial, CO 1999 – 2006
Senior Systems Analyst for a statewide insurance firm
- Served as mentor to both junior and senior team members regarding enterprise insurance package
- Selected to provide extract and conversion expertise for interface with two datawarehouse and business intelligence packages
- Reduced monthly batch processing times by several hours using Oracle SQL query tuning techniques and introducing several PL/SQL stored procedures
- Developed complete reinsurance process software including requirements, design, development, testing, and deployment. Served as the only developer on this two-year project
- Designed and documented version control procedures for 500+ program enterprise application
INSpire Insurance Solutions
Columbia, SC 1997 – 1999
Applications Programmer for insurance software firm
- Served as primary contact for third-party data conversion from PC-based back office system to legacy mainframe systems
- Achieved superlative level of billable support, both remote and onsite, to non-local Fortune 100 client